Delivery & Returns Policy
UK Orders placed before 4:30pm are dispatched on the same day for NEXT WORKING DAY delivery.
UK Orders placed after 4:30pm are dispatched the following working day.
Please notice we are not responsible for DPD delays.
Our dispatching days are Monday to Friday as we are closed over the weekend which include UK, EU & International.
UNITED KINGDOM SHIPPMENTS:
DPD NEXT WORKING DAY (MON-FRI BEFOR 4:30PM): £6.90
DPD NEXT WORKING DAY BY 12:00PM ( MON-FRI BEFORE 3:00PM): £12.90
DPD NEX WORKING DAY BY 10:30AM (MON-FRI BEFORE 3:PM): £18.90
DPD SATURDAY DELIVERY (FRIDAY BEFOR 4:00PM): £12.45
DPD SATURDAY DELIVERY (FRIDAY BEFOR 4:00PM) MINIMUM ORDER £100: £6.90
SAME DAY DELIVERY MANCHESTER AREA ONLY- Orders min. £150: £15.00
EU Shipments: £10 (ROYAL MAIL 3-10 working days) *This does not include any delays from customs*
International: £10 (ROYAL MAIL 5-10 working days) *This does not include any delays from customs*
Please note: YOU (the customer) are responsible for checking import regulations set by your country before placing your order and are liable for any import charges that are determined by your country. Please check with your local authorities for further information. Due to Brexit, some EU deliveries may be significantly delayed which are beyond our control.
You will be held responsible for any amendments made to deliveries should a package go missing or delivered outside of the expected time slot. These amendments include, but are not limited to, change of address, location or time slot.
We want you to feel 100% confident in using our services. That is why we offer a 14-day returns policy for damaged or faulty products only which need to be returned to us.
Here’s how it works:
If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, Maxel Wholesale will not be able to refund or replace the product. Please contact our Customer Service team immediately and they can advise on next steps.
We are unable to accept returns unless they are deemed:
- Not fit for purpose
Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice. In the interest of patient safety, returned products would not be able to be resold.
IMPORTANT: YOU MUST CONTACT US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM”. A REFUND WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 14 DAYS.
Returned parcels (EU & International) – Any parcels that are denied entry by customs or returned to us by you (the customer) will be charged a return fee which will be taken from your refund when the goods arrive back to us (amount may vary).
All “Refund requests” must be sent over on email to (firstname.lastname@example.org) so that they are traceable. No refund can be accepted via the phone, live chat or website enquiry.